Privacy Policy

Andy Scarlett
3 days ago
2 min read

Last updated: October 2025

1. Who We Are

Flat Reality (“we”, “our”, or “us”) operates the website flatreality.eu.We are based in Madrid, Spain, and you can contact us at legal@flatreality.eu for any questions or requests related to your personal data.

2. What Data We Collect

We collect different types of information to make our website and services work properly:

Information you provide:When you subscribe to our newsletter or make a purchase through our store (hosted on Wix), we collect your name, email address, billing/shipping information, and payment details required to process the order.
Technical information:We automatically collect your IP address, browser type, device model, operating system, screen resolution, and general location (country/city).
Cookies: We use functional, analytical, and marketing cookies.
- Functional cookies are necessary for the site to work.
- Analytical cookies help us understand traffic and improve the site.
- Marketing cookies are used to show relevant ads — you can reject them in the cookie banner.

3. Why We Collect This Data

We use your data to:

Operate and maintain the website;
Process orders and payments;
Send newsletters and updates (only with your consent);
Improve user experience and site performance;
Show relevant content and promotions.

You can unsubscribe from newsletters anytime via the link in the email.

4. How and Where We Store Data

Our website is hosted on Wix.com, which stores your data securely on its servers.Some of our data (for internal management and communication) is also processed through Microsoft.

We keep your data only as long as necessary for the purposes mentioned above or as required by law. Storage limits follow Wix’s data retention policy.

All transfers of data outside the EU are made under Standard Contractual Clauses, ensuring GDPR-level protection.

5. Your Rights

Under the GDPR (Europe) and CCPA (California), you have the right to:

Access the data we hold about you;
Correct or delete your data;
Restrict or object to certain types of processing;
Request a copy of your data;
Withdraw consent at any time;
Opt out of analytics and marketing cookies.

To exercise any of these rights, contact us at legal@flatreality.eu.

6. Security

We use HTTPS encryption and modern security practices to protect your information.Access to personal data is restricted to authorized members of Flat Reality who require it for their work.

7. Data Sharing

We do not sell personal data.However, we share necessary information with our trusted partners:

Wix (website host, e-commerce platform)
Microsoft (internal communication and storage)

These partners process data on our behalf under strict privacy agreements.

8. California Residents (CCPA)

If you live in California, you have additional rights:

You can ask what personal information we collect, use, or share.
You can request deletion of your data.
You can opt out of the sale of your data (we do not sell it).

To make a CCPA request, email legal@flatreality.eu or use the “Do Not Sell My Personal Information” link in our footer.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available at flatreality.eu/privacy with the date of the last update.